Help Center
Quickly find an answer to your question, or get in touch if you need more help.
Help categories
Getting started with Convertly Picture
First steps, tour of the tools, quick onboarding.
Using the image tools
Compress, convert, resize, crop, retouch: step-by-step guides for every tool.
Supported formats
JPG, PNG, WebP, AVIF, HEIC, GIF, SVG, TIFF: compatibility, conversions and best practices.
Privacy & security
Local processing when possible, limited transfers when necessary, and clear privacy information.
Account, plan & billing
Starter, Pro, Business plans: quotas, payment, subscription management.
Troubleshooting
Image not loading, processing failing, download not starting — common fixes.
Frequently asked questions
Didn't find your answer?
You can write to us via our contact page or directly at convertlyconversion@gmail.com.